Claim Letter
Accretia’s Company, Ltd
Jl. Swakarsa, Jakarta Barat
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Telp. (021) 8886795 • www.accretiacompany.co.id
January 10, 2017
Mr. Haryo Pramudito
Customer Services Manager
Pakubuana Company
Malaysia
Dear Haryo Pramudito
In a recent shipment from Pakubuana Company, we found ten of Tube lights in a damaged condition. We are not sure whether the damage has been caused by poor handling or wrong packing.
While placing the order, I clearly mentioned that we required these goods quickly and to be handled ‘with care’ while delivery. Although we received such goods in time but five damaged goods caused serious problems to the need of our valued customers.
We are returning the ten damaged Tube lights.
Please send us five new tube lights before 15th January, to enable us to satisfy our customers need.
Thank you for your attention to this matter.
Yours faithfully
Fakhri Dipo Yulianto
Purchasing Supervisor
